In confirming your booking request, the guide guaranteed to be waiting at the meeting point at the indicated tour start time. You can contact your guide if you have any questions or concerns.
If your guide isn't at the meeting point at the agreed tour start time, do not worry, your guide could just be late. In this case, it is possible to reschedule the tour or cancel the tour with a 100% refund, in the rare case that the guide is more than five minutes late.
In case of any difficulty, please contact the guide directly or get in touch with our Customer Support Team.