If you are running late, please contact your guide directly. There are no penalties for your late arrival up to fifteen minutes.
In case you are more than fifteen minutes late, please contact our dedicated Support Team, we will do our best to reschedule the tour from your time of arrival, assuming that the guide is still available. If the guide is unable to reschedule your tour, the duration of the tour will be shortened and you will still be charged the full price.
If you are more than thirty minutes late, your booking will be cancelled with no refund.