PlanetPass is designed to help you book your tours and activities easily and securely. You no longer need to spend your time on phone calls and additional correspondence.
After your booking is confirmed, you will be given access to view your guide's name, photo and contact details. If you aren't happy with the provided guide,you can simply cancel the current booking and make a new one.
You can cancel the booking with a 100% refund up to:
- Three hours prior to the originally proposed tour start time, if you booked the tour six or more hours in advance;
- Thirty minutes after the receipt of the booking confirmation, if the booking was made less than six hours but more that two hours before the originally proposed tour start time;
- Ten minutes after receipt of the booking confirmation, if the booking was made two hours or less before the originally proposed tour start time.
Alternatively, please contact our Support Team, we are always glad to help and offer other possible solutions.