The PlanetPass Cancellation Policy depends on the time and the type the booking was made.
You can cancel private booking with a 100% refund up to:
- Three hours prior to the originally proposed tour start time, if you booked the tour six or more hours in advance;
- Thirty minutes after the receipt of the booking confirmation, if the booking was made less than six hours but more that two hours before the originally proposed tour start time;
- Ten minutes after receipt of the booking confirmation, if the booking was made two hours or less before the originally proposed tour start time.
Group Booking can be cancelled in the following cases:
if minimum group size (2 Clients) is not reached by the cut-off time (1 hour before the start of the Tour), it results in the automatic booking cancellation and immediate preauthorisation release for the initiator;
if minimum group size (2 Clients) is not reached Group Booking can be cancelled by the initiator prior to the cut-off time. The Client will not be charged, and the entire amount blocked for the purposes of securing the payment will be released pursuant to the PlanetPass Payment Terms.
In all the other cases cancellations for Group Bookings are not allowed and both initiator and joined Clients will be charged in full.